If you have NOT used any product, and if you have NOT broken the manufacturer’s seal on the box, you can return the products within 30 days of purchase for a full refund less shipping cost. If you have broken the manufacturer’s seal or used the product in any way, you may return the product (exceptions are consumables, books and DVDs which are never refundable), subject to a 15% restocking charge within 30 days of purchase. The original shipping charges will not be refunded and return shipping charges must be prepaid by the purchaser.
The Warranty for products as listed in this heading is one year. This warranty covers all parts and 100% of labor costs due to manufacturing defects only. Customer is responsible for shipping costs both ways unless unit is bad out of the box and returned within 30 days of purchase. The warranty expressly excludes damage caused by environmental factors including (but not limited to) mineral build-up due to hard water or high levels of iron or poor source water quality.
